
If you’ve done
business with any other lab in the past, you will notice,
pretty quickly, that we do things at Ordont quite a bit differently.
If you are
new to the practice of orthodontics, or have had
little or no experience with other labs, we can assure
you that you have found an appliance provider that cannot
be matched in either quality or service. And, you have
found more. You have found a lab that will not
only help you succeed with this aspect of your practice,
but a lab that is committed to that success.
At Ordont, we view
our relationship with you as a partnership. As your “partner”,
that means we are committed to helping you, in any way we
can, improve and ensure your patients’ satisfaction
and grow your practice through the treatment of simple orthodontic
techniques. Select from the below list to find out more about
the many ways we do that…
Longevity
and Focus
Ordont is a small,
family owned, highly focused custom orthodontic appliance lab.
We know most of our customers personally. We believe
that it is better to more fully and better serve the needs
of fewer numbers of customers, rather than trying to be all
things to a huge number of customers. And, even though we have
purposely chosen to stay smaller, our professionalism and the
quality of the products and services we provide, rival any
that you will find anywhere - including the largest labs in
the country.
We believe in staying
focused on the simple orthodontic appliance needs of general
dentists. Therefore, serving the orthodontic appliance
needs of general dentists is our only business.
It is all we have done for our more than 50 years
in the business - and it is all we will ever
do.
Our
Business Philosophy
Our business philosophy is very simple:
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Provide the highest
quality appliances, that perfectly fit your model or
impression, delivered when promised, at a reasonable
price |
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Support you with only the
most experienced custom appliance design and pre and
post treatment consultation available. (Our technicians
average 19 years of experience!) |
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Provide outrageous levels
of personalized customer care and support—which
includes answering all phone calls personally
and promptly, and when necessary returning your
very important call the same day |
Experienced, “No
Charge” Case Consultation
Our current customers all tell us that one of the most
important aspects of our service is our experienced, FREE
case consultation—this
is especially true if you are new to the practice of preventive orthodontics.
Our technicians
average nearly 20 years of direct technical experience.
Chances are that we have seen and helped solve a similar
problem before, and may have an ideas or two on how to
approach your patients’ case.
Our team would be
honored to be considered as a resource to you and your team.
And, while, our technicians are obviously not dentists, they
have had the benefit of talking with thousands of dentists
about thousands of cases.
And, you can always
count on being treated with the utmost respect—the
respect that a professional of your stature and accomplishment
deserves.
FREE
Access to Our Problem/Solution Series
Ordont was the first preventive ortho appliance lab to offer its clients
access to advice through its innovative Problem/Solution series. Access
to the Problem/Solution series is provided FREE to all Ordont customers.
The series provides
ideas, solutions, and “how to” advice on a variety
of the most common preventative orthodontic problems. Click HERE for
a sample…
Fast,
FREE, Thorough, Same Day Design
and Estimate Service
While our business philosophy is decidedly “old-fashioned”,
we utilize some of the most advanced technology available, such as scanners
and electronic mail, to help us quickly design an appliance to satisfy
your prescription requirements, and return an estimate to you—usually
within a few hours of receiving your Rx. And, when you receive
an estimate, it will be accompanied by pictures and a complete
set of treatment notes, suggestions, and instructions. Click
HERE for an RX form
and FREE postage paid label…
Experienced
Help—When YOU Need it
We know how busy you are, and we are committed to helping you with any
question or issue, while taking as little of your scare and valuable
time as possible.
We still answer every
phone call personally. We are almost always able to put
you in immediate touch with an experienced technician who
has the knowledge and ability to answer your question—when
you need the answer. And, if a call back is necessary,
we guarantee that your important call will not be
lost in some “voice mail jail”, but
rather it will be handled personally, and you will
be called back—usually within in a few minutes,
but never more than a few hours.
Our
History… and Our Future
Ordont has been providing orthodontic appliances to general dentists
for more than 50 years.
Started by Leonard
Ruzicka, in 1949, company has grown steadily from a small
one man operation, to a company that currently serves the
needs of over 2,000 general dentists throughout the United
States. The company is now owned and operated by its founder’s
son, Paul Ruzicka, a certified dental technician, who himself
has been working in the business for more than 30 years.
Consistently a leader
in the industry, Ordont was first to provide many of the
services that are now common practice among other labs:
- Heat cured
appliances
-
FREE Lending Library and Problem/Solution series on orthodontics
for general dentists
-
FREE postage-paid mailing boxes (since 1950)
-
Toll FREE Hot Line (since 1972)
Ordont
is committed to maintaining its smaller and more personal
nature, and
remains faithful to its focus and purpose—to help the
general dentist provide superb orthodontic care to their
patients with quality, custom, fairly priced orthodontic
appliances.
Orthodontic appliances
are our only business and will always be our only business.
However, that does
not mean that the company does not embrace the use of technology
to improve its service and reduce prices to the profession.
On the contrary, Ordont continually searches for and implements
new ways of serving its clients’ needs even better.
Ordont continues
to upgrade its production and technology infrastructure to
better serve its customers needs—always making sure
that the technology we incorporate does not force a customer
to use it or does not replace the “human touch” that
has been a company hallmark since its beginning.
Many new technology
based services are planned, such as:
- Web based
estimate/order tracking system
-
Emailed status updates
Because
of our focus and commitment to service, and our unwavering
application of the business philosophy that has served the
company and
its clients so well for over 50 years, you can count on Ordont
to be there for you and your clients for the next 50 years.
And because, of our commitment to always looking for a better
way to do something, you can count on Ordont to deliver consistent
quality, in the most cost effective and timely manner.
And, you can always
count on being treated with the utmost respect... the
respect that a professional of your stature and accomplishment
deserves.
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